Terms of sale
General Conditions of Online Sale
The company ICA - INTERNATIONAL COMMUNICATION ASSISTANCE SARL - L'Energie Créatrice (hereinafter ICA-L'Energie Créatrice) with share capital of € 7,622.45, registered with the RCS of St-Denis of La Reunion under the number: 418244562, Intracommunity VAT number: FR92418244562 (hereinafter "the Seller") makes available to its Customers via its websites https://www.hypnoreunion.com and / or https://www.alef-therapies.com and / or the Learnybox platform (hereinafter the "Site") of products or services (hereinafter the "Products" or Services "). It is specified beforehand that these General Conditions of Sale (hereinafter the" GTC ") exclusively govern sales of Products or Services online on the Site.
Head office: 303 B CHAUSSEE ROYALE - 97460 SAINT PAUL
Phone number: +262 692683269
The Internet user visiting the Site and who is potentially interested in the Products and Services offered, is invited to read these GTC carefully. He is invited to print them and / or save them on a durable medium, before placing an order on the Site.
The Customer acknowledges having read the GTC and accepts them in full and without reservation.
Application of the GTC
The Seller reserves the right to modify the GTCs at any time by publishing a new version of these on the Site. The GTC applicable to the Customer are those in force on the day of his order on the Site.
This Site offers the online sale of the following products and services:
Audios, e-books, videos, PDF documents, training and online courses
Personal Coaching, Hypnotherapy, Self Hypnosis and Online Relaxation Sessions (Webcam)
Access to the Site is free for any Customer. The Customer declares to have read these CGV and to have accepted them by checking the box provided for this purpose before the implementation of the online ordering procedure. Checking this box will be deemed to have the same value as a handwritten signature on the part of the Client.
Acceptance of these GTC assumes that Customers have the legal capacity necessary for this. If the Client is a minor or does not have this legal capacity, he declares that he has the authorization of a tutor, a curator or his legal representative.
The Customer recognizes the proof value of the Seller's automatic recording systems and, except for providing proof to the contrary, he renounces to dispute them in the event of a dispute.
Article 1 - Price and Payment Terms
1.1 - Pricing
The prices of the Products and / or Services are indicated in Euros all taxes included (VAT + other taxes and in particular tax on videograms, eco-participation, etc.) excluding participation in processing and shipping costs, if applicable.
ICA -L’Energie Créatrice reserves the right to modify its prices at any time and to pass on, if applicable, any change in the VAT rate in force on the price of the Products or Services offered on the Site. However, the products will be invoiced on the basis of the prices in force at the time of the validation of the order. Prices are displayed excluding participation in processing and shipping costs, if applicable.
Payment is made when ordering by Paypal or by Stripe or LearnyPay or by bank transfer or check or according to the methods specified in the order form.
By communicating his bank information during the sale, the customer authorizes ICA-L’Energie Créatrice to debit his card for the amount relating to the price indicated. The customer confirms that he is the legal holder of the card to be debited and / or that he is entitled to use it. The data recorded by the secure payment system constitutes proof of the financial transactions carried out by this payment method. Once the payment has been made, the Customer will receive a detailed invoice for the services purchased.
Article 2 - Orders and Customer Account
2.1 - Customer account
The creation of a customer account is not necessary before placing the order. The Customer nevertheless undertakes to provide sincere and exact information concerning his marital status and his contact details, in particular his email address when ordering.
In order to access the online training, the Client opens an account. ICA-L’Energie Créatrice undertakes to provide the connection identifiers corresponding to the training purchased by the client.
The username and password are strictly personal and cannot in any case be transferred or shared with another person. In case of loss of identifiers, the customer can request new identifiers, by email to the following address: email@example.com or firstname.lastname@example.org, which the customer will receive in his box.
In the event of the transfer or sharing of the identifiers noted by the Service Provider, the latter will immediately suspend access to the training platform by the Customer, without compensation or notice.
Once the online account is open, the Customer can access the training corresponding to his choice during online payment during the access period to the training specified on the order page, 24 hours a day and 7 days a week.
The duration of each connection is not limited except in case of failure or technical specificities of the Customer’s Internet network.
2.1.a - Technical Malfunction
The Customer undertakes to report any technical malfunction to ICA-L’Energie Créatrice within 24 hours at the email address email@example.com from Monday to Friday from 9H to 18H.
ICA-L’Energie créatrice cannot be held responsible for connection difficulties in the event of the Customer's Internet network breaking or failing. Likewise, ICA-L’Energie Créatrice cannot be held responsible for connection difficulties linked to a case of force majeure, power cuts or interruptions related to service providers, hosts and access providers.
The impossibility of access to the purchased services cannot in any case and, for any reason whatsoever, give rise to compensation or cancellation of the purchase.
2.2 - Payment Terms
The Customer can place an order on this Site and can pay by:
- Bank card
- Secure system (Stripe or LearnyPay)
No data relating to the Customer's means of payment is collected by the Site. Payment is made directly to the bank or the payment service provider receiving payment from the Client. In the event of payment by check (only French bank) or bank transfer, the delivery times defined in the article "Online delivery" of these GTC only begin to run from the date of actual receipt of payment by the Seller, the latter being able to provide proof by any means.
Purchase orders and invoices will be archived on a reliable and durable medium constituting a true copy. The computerized registers will be considered by the parties as proof of communications, orders, payments and transactions between the parties.
2.3 - Orders
The Customer can place an order on:
- On the Internet: https://www.hypnoreunion.com and / and its LearnyBox training platform
- By email to: firstname.lastname@example.org or email@example.com
The contractual information is presented in French and will be subject to a confirmation incorporating this contractual information at the latest at the time of your order validation.
2.4 - Payment terms
The price is payable in cash, in full on the day of the order or in installments depending on the option chosen when placing the order.
Article 3 - Validation of the order
The Customer declares to have read and accepted these General Conditions of Sale before placing their order. The validation of his order therefore implies acceptance of these General Conditions of Sale.
Article 4 - Availability
The availability of the Products is indicated on the Site, in the description of each Product. In the event of unavailability of a product after placing the order, the Customer will be informed. The order will be automatically canceled and no bank debit will be made.
Article 5 - Delivery
5.1 - General and delivery times
The products are delivered to the delivery email address that the Customer will indicate during the ordering process, upon receipt of payment.
The Site has no geographic delivery limitation, orders can be shipped anywhere in the world by email and the Internet. Unless otherwise stated displayed on the Site during the ordering process or in the description of the Products ordered, the Seller undertakes in all cases to deliver the Products within the periods stipulated when placing the order, or within a maximum of thirty (30) days after the conclusion of the contract with a Consumer Client.
Article 6 - Legal period of the right of withdrawal
Pursuant to article L121-21-8 of the Consumer Code, the Customer who accepts these general conditions of sale expressly waives the exercise of the right of withdrawal provided for in article L121-21 of the same Code for the '' all products and services (audio recordings, coaching, hypnosis and relaxation via webcam) purchased on the site https://hypnoreunion.com with the exception of the purchase of online training.
The waiver is materialized in the box "I have read and accepted the general conditions of sale and expressly waives exercising my right of withdrawal, in accordance with article L121-1-8 of the Consumer Code".
For the purchase of online training, in accordance with the legal provisions in force (article L.221-18 of the Consumer Code), the Customer has a period of 14 (fourteen) days from the signing of the order to exercise the right of withdrawal without having to justify reasons or pay a penalty, upon simple request made to the email address: firstname.lastname@example.org or email@example.com and upon presentation of the accused receiving payment.
To exercise their right of withdrawal, in accordance with legal provisions, the Customer can find attached in Annex 1 the standard withdrawal form to be sent to ICA - L’Energie Créatrice at the following postal address:
ICA - 303 B CHAUSSEE ROYALE - 97460 SAINT PAUL, Reunion- FRANCE
Once the form or declaration of withdrawal is sent to ICA –L'Energie Créatrice at the latest within 14 days of receiving your order, the Customer may keep the product information already delivered but will no longer have access to training nor to the products, content, group coaching or any other ancillary products offered in the training.
The request must mention the order concerned by this withdrawal.
The Customer can exercise his right of withdrawal by:
- Email or mail to the above-mentioned address
If the right of withdrawal is exercised, ICA - L'Energie Créatrice will reimburse the sums paid no later than 14 days from the date on which ICA is informed of your decision to withdraw and by the same means of payment than was used for the order (unless express agreement of the Customer for a refund by another means of payment).
This reimbursement date may be postponed until the Customer has provided proof of the product's disp Article 6 - Legal period of the right of withdrawal
Article 7 - Subscription
ICA – l’Energie Créatrice can offer Customers subscription services. In this case, it consists of a recurring payment in order to take advantage of all the services included in the subscribed offer. The information for each offer is presented on the Site, when that offer is available. For all other services, the Customer must place a separate Order. The Customer can only take advantage of the Services included in the Subscription after having provided a valid bank card number and once this has been validated by a secure online payment service which will keep the Customer's banking information.
The Subscription will be effective for the entire period determined at the time of subscription. The first deadline starts from the subscription date or the end of the possible free trial period. The subscribed Customer is automatically debited from his bank card for the price of the Subscription by the secure online payment service with which he has validated his Subscription. The recurring price is indicated on the order page prior to validation of the subscription. The Customer can at any time consult the price of the Subscription and the next expiry date of his Subscription.
ICA - L’Energie Créatrice can unilaterally decide to suspend or stop a Customer's Subscription at the end of each deadline and in particular in the event of a payment incident or change in pricing policy.
Subscription to a proposed Subscription implies acceptance without restriction or reservation to these general conditions.
7.1 - Renewal
At the expiration of a Subscription, it will not be automatically renewed. The Customer may subscribe at any time to the extension of his subscription.
7.2 - Termination of the Subscription
Each Customer may terminate his registration for the Services at any time with ICA - L’Energie Créatrice, without costs other than those linked to the transmission of his request and without reason. This request will be deemed made on the working day following receipt of the request to close the account concerned. This request does not entail reimbursement to the Customer of the period remaining until the expiration of the Customer's Subscription.
Article 8 - Liability
The responsibility of the Seller can only be engaged in the event of gross, intentional or willful misconduct. In all other cases, the responsibility of the Seller can never be sought or incurred by the Customers.
The products offered comply with current French legislation. The responsibility of ICA - L’Energie Créatrice cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is the Customer's responsibility to check with local authorities the possibilities of importing or using the products or services he intends to order.
Article 9 - Intellectual Property
All texts, comments, works, illustrations, works and images reproduced or represented on the ICA - L'Energie Créatrice website are strictly reserved under copyright law as well as intellectual property and for the whole world . As such and in accordance with the provisions of the intellectual property code, only use for private use subject to different or even more restrictive provisions of the intellectual property code is authorized. Any reproduction or representation, in whole or in part, of the Site or of all or part of the elements found on the Site is strictly prohibited.
The corporate names, brands and distinctive signs reproduced on the Site are protected under trademark law. Reproduction or representation of all or part of one of the aforementioned signs is strictly prohibited and must be subject to the prior written authorization of the trademark owner.
Article 10 - Applicable law - Disputes - Processing of complaints - Mediation
Applicable law: This contract is subject to French law. The language of this contract is in English (translated from the French Contract) English). In the event of a dispute, the French courts will have sole jurisdiction.
Processing of complaints: For any complaint, you can contact customer service at the contact details mentioned in the preamble to these conditions.
Attribution of jurisdiction :
In case of difficulty arising from the order or delivery of the items sold on the Site, the Customer will first contact ICA - L’Energie Créatrice to seek an amicable solution. The Client has the option of using a conventional mediation procedure or any other alternative method of dispute resolution.
In the event of a dispute, in accordance with Regulation No. 44/2001 of December 22, 2000:
- The Customer can seize either the court of the place where he is domiciled, or the French courts,
- ICA - L’Energie Créatrice may seize the court of the place where the Client is domiciled.
Mediation of consumer disputes:
In accordance with the provisions of the Consumer Code concerning the amicable settlement of disputes, the Customer may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative method of dispute resolution in the event of a dispute. In this case, the designated mediator is
73 boulevard de Clichy, 75009 Paris
01 49 70 15 93
Online Dispute Resolution Platform:
In accordance with Article 14 of Regulation (EU) No 524/2013, an Online Dispute Resolution platform has been set up by the European Commission, facilitating the independent out-of-court settlement of online disputes between consumers and professionals of the European Union. This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/